vTechnologies was founded in 2001 by two former executives from the telecommunications industry to develop Contact Center Automation software that would improve both the Client and Agent experience by Automating information access. vTechnologies’ develops simple to implement, easy to use, off-the-shelf CTI applications that integrate products from major Telephony System manufacturers, CRM providers and Contact Center Developers. vTechnologies' applications are synergistic applications that act as a “glue” to decrease Agent Time per Call by increasing access to Caller Information as well allowing On-Demand modification to Call Routing.