SimpliCTI Software Solutions, Inc., founded in 1996, is a leading systems integration firm specializing in multi-channel CRM solutions. SimpliCTI's mission is to deliver best-in-class multimedia Customer Relationship Management (CRM) solutions to its clients. SimpliCTI's Multimedia CRM solutions are comprised of the professional services, support and products required for automating, managing and routing a business' electronic customer interactions. The media for these interactions include telephone calls, emails, text chat, World Wide Web (Web) collaboration, facsimile, video and wireless. SimpliCTI is ideally positioned to provide clients with innovative CRM technology solutions based upon a successful implementation track record, unmatched depth of experience, expertise and knowledge in multi-channel CRM systems, and the use of an unprecedented speed to solution/time to value model.